Normal Reservations and Cancellations (non prime-time/holiday)
All normal reservations require a minimum of 72 hour (3 day) advance notice of cancellation.
Prime-time/Holiday Reservations and Cancellations
All prime-time (May 1st to October 1st) and holiday season reservations will require a minimum of 7 day advance notice of cancellation. We also require a $50 deposit to hold the reservation. No shows and/or lack of cancellation notice for the dates booked will result in that time period being billed to your account, and forfeit of the deposit. Holiday dates will be posted in the office (and here).
Booking for future dates
Generally all boarding reservations can only be taken up to 2 calendar months in advance. Anyone wanting to make a reservation more than 2 calendar months in advance can do so by pre-paying for the dates of the reservation. This pre-payment is for regular boarding fees only. Any additional services and charges will be added at the time of check in. This prepayment is non-refundable.
There will be a $75 fee for pre-arranged early drop-offs and after hour pick-ups.
Regular boarding clients
Drop off dogs and cats from 9:00AM up until 1/2 hour before closing on our regular business days (Monday through Saturday) unless alternate hour are posted for that day.
New boarding clients
Drop off dogs and or cats from 9:00AM up until, but no later than, 1 hour before closing, unless alternate hours are posted for that day. Sorry, there are NO drop offs on Sundays.
All boarding clients are able to pick up their dogs and or cats from 9:00AM up until 1/2 hour before closing on regular business days unless alternate hours are posted for that day.
With the exception of some holiday weekends, Sunday pick-up (sorry, no drop-offs) will be by available by appointment only between 1:00 pm and 3:00 pm in 10 minute intervals. These 13 pick-up slots are filled on a First Come, First Served basis. Once all the time slots are filled, we will not accept any more appointments.
The front office is not open on Sundays and we have limited staff available to bring up the dogs going home. Dogs that have a pick-up appointment on a Sunday will be required to pre-pay when the dog is dropped off. Any change in schedule for a Sunday pick-up should be phoned into our business office by NOON on Saturday in order for us to make all the necessary preparations to have your dog ready for the next day pick-up.
© Academy of Canine Behavior 2018